Frequently asked questions
Before you contact us, have a read! You might get your questions answered for you within just a few seconds.
What bank account should I use to pay the invoice? Bank account ING BANK
EUR account (payments in euros €)
Cornelius Deutschland GmbH
IBAN: DE35 5002 1000 0010 1385 35
SWIFT BIC: INGBDEFFXXX
CZK account (payments in Czech crowns)
Cornelius Deutschland GmbH
Account number: 0218357400
IBAN: DE93 5002 1000 0218 3574 00
SWIFT BIC: INGBDEFF
GBP account (payments in British pounds £)
Cornelius Deutschland GmbH
Account number: 0118357400
IBAN: DE49 5002 1000 0118 3574 00
SWIFT BIC: INGBDEFF
USD account (payments in US dollars $)
Cornelius Deutschland GmbH
Account number: 0018357400
IBAN: DE05 5002 1000 0018 3574 00
SWIFT BIC: INGBDEFF
Do you offer customized pricing or volume discounts?
Are you planning to make large purchases of spare parts? Do you need a specific kit or part? Contact our sales representative: lukas.janotka@marmonfoodservice.com
Can Cornelius products be customized to fit unique business needs?
Sure, depending on your needs, we are always willing to help and offer to our customers specific variants that meet the requirements of company standards or are based on local law.
Customer registration
For existing Cornelius customers with no access to the webshop – Request for login and wait for password to get discounted prices and freight conditions.
If you are new to Cornelius and Marmon link, please register directly here.
When should invoice payments be made?
Prepayment – before the shipping.
Post payment – depends on the customer account. Please check with customer service if not sure.
What happens in case of delivery delays?
Cornelius is not liable for delays caused by unforeseen events (e.g., supply chain disruptions, strikes). If a delay is temporary, the delivery schedule will be adjusted. If delays make performance unreasonable for the Customer, they may rescind the contract.
What happens if Cornelius is unable to deliver?
If delivery becomes impossible due to unforeseen circumstances, Cornelius may rescind the contract. The Customer will be promptly notified and reimbursed if applicable.
What should the Customer do if they discover a defect?
The Customer must inspect delivered goods immediately and report defects in writing without delay. Hidden defects must be reported within one year of the transfer of risk.
What is Cornelius’ obligation for subsequent delivery?
If the first subsequent delivery fails, the Customer can request a price reduction or rescind the contract.
What are the time limits for defect claims?
Defect claims expire after one year. Exceptions apply in cases of intent, fraudulent concealment of defects, or personal injury.
Does Cornelius retain ownership of delivered goods?
Yes, until all payments are made in full. If the Customer fails to pay, Cornelius may reclaim the goods without a separate rescission declaration.
What law governs these terms and conditions?
German law applies, and disputes shall be settled in the jurisdiction where Cornelius is based. The German version of the terms takes precedence in case of discrepancies.
What is your return policy for business orders?
Return of goods which have been objected to:
Goods in respect of which a complaint has been registered can only be returned to Cornelius with permission or recognition of a warranty claim.
Please always get in touch first with our Customer Support team via the return form or via e-mail: customerservicecz@marmonfoodservice.com
Where can I find technical specifications for Cornelius equipment?
Documents are either stored in a download section on the product page of each equipment, or please contact our technical department to get the right information via e-mail: technicalsupport.marmonlinkemea@marmonfoodservice.com
How can I prepay?
For pre-payment, please get in touch with our Customer Service Team.
What pricing terms apply to purchases?
Prices are net prices and include packaging, freight, postal fees, and insurance. Price adjustments may occur if delivery takes place more than four months after the contract is concluded or when we ship out of EU countries.
What are the delivery conditions?
We primarily deliver within the European Union. Outside the EU, we typically ship to the United Kingdom, Norway, and Switzerland.
For delivery to other countries, please always contact our customer service in advance! Deliveries are made from the place of business of Cornelius unless otherwise agreed. Risk transfers to the Customer upon handover to a carrier or freighting company.
Can Cornelius make partial deliveries?
Yes, partial deliveries are allowed if they serve the contractual purpose and the remainder of the order will still be delivered.
What is Cornelius’ liability in case of damages?
Cornelius is liable for damages caused by intent or gross negligence. Liability is limited to foreseeable losses for contract breaches. Cornelius is not responsible for damages to the Customer’s other property unless otherwise specified by law.
What if a defect is found in a third-party delivery?
If the goods are delivered to a third party at the Customer’s instruction, the third party assumes the obligation to inspect and report defects on behalf of the Customer.
When can the Customer rescind the contract?
The Customer can only rescind if Cornelius is responsible for a breach of obligation. In case of defects, statutory provisions apply.
Can the Customer return defective goods?
Goods may only be returned with Cornelius’ permission or acknowledgment of a warranty claim. Please reach out to our customer service in any such case.
How is data handled under these terms?
All data is stored according to legal requirements and may be shared with third parties if necessary for contract fulfillment.
